We trust our frames and forks and we trust that you the customer will be happy with them. Because of this trust, we’re excited to announce that our 2018 line of Radio Bikes aftermarket frames and forks are now fully backed by a full LIFETIME GUARANTEE.
We are constantly at the forefront of developing and manufacturing materials that will withstand everything our customers can put through our products. This includes the new 2018 NEMESIS Frame, NEMESIS Fork and the Brian Fox signature FOX Frame.
What is covered?
- Aftermarket framesets and forks only, starting from the model year 2018.
- Any structural issues/faults arising from defects in the production materials and/or workmanship are guaranteed for the lifespan of the frame.
- Aesthetic / Paint Finish of said covered for 1 year only.
What is not covered?
- Any damage/issues caused by:
- wear and tear
- fatigue or corrosion
- inappropriate use
- abuse or deliberate damage
- no or improper maintenance
- the fitting of inappropriate parts or aftermarket alteration (including but not limited to aftersale welding, brazing, drilling, filing or repairs or attempted repairs executed by anyone other than RADIO BIKES.
- unfortunate accident
- consequential losses. This guarantee does not mean that your frame or fork will last forever and cannot be broken, Nothing is indestructible, no matter how well made it is and everything, even our frames and forks, have a finite life, the span of which will be dictated by the amount and type of use it receives.
Conditions of Cover
- You must be the original owner of the frame and be able to provide evidence (your original proof of purchase) to support this. As such this guarantee is not transferable.
- The frame must be unaltered structurally (see above) in any way.
- You must address the matter with the retailer that you purchased the product from. Only they are legally contractually obliged to deal with any aftersales issue that you have with the product that they have sold you. They, in turn, will liaise with us to provide you with a final judgment on your claim. The ultimate decision to replace, repair or refuse your claim rests with RADIO BIKES and is not open to negotiation.
- This guarantee can only be claimed once.
- RADIO BIKES reserves the right to replace with other models and versions.
- This offer is only valid on aftermarket frames and forks and does not cover frames and forks that come as part of a complete bike package. The retailer is liable in accordance with the purchase contract and the applicable statutory law for any lack of conformity which exists at the time when the risk passed to you.
This guarantee is offered above and beyond your statutory rights.
WE MAKE THINGS GmbH, Richard-Byrd-St. 12, 50829 Cologne, Germany
If you still didn’t find the answer to your question, we are here to help, write a mail through our contact form.