Order, Pricing, Availability
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It’s the distributors decision what he wants to order. If there is a product you wanna have, tell your Radio Bikes dealer. If enough dealers tell the distributor, they will order it for sure. We’re also not able to keep tabs on what every dealer has in stock. You have to contact your dealer or distributor. Your dealer should check availability before taking your order because just as we said before…. there is no guarentee that the distro ordered that product/colour.
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No. We don’t quote retail prices here because they vary from country to country. You’ll have to contact a bike shop that sells Radio Bikes products. Or contact a mailorder company for prices – there are now many on the internet. Prices are not accessible through the factory.
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You’ll find information about colors in the usual product specs. But the availability in your country depends on the distributor of your country and what they’ve ordered see also ‘availabilty’. So if you wanna be sure, ask your dealer. At the moment custom colours are not available from us.
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We are not able to deal direct, but we have worked hard to establish good relationships with rider orientated distributors who can offer more dedicated support nearer to dealers and riders. If your country has a distributor, your dealer can order from them . Since we are based in Germany, we do not have a list of all dealers.
Warranty & Repair
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A defect in materials and workmanship is any problem with a product that should have been noticed by our skilled quality control inspection prior to shipping. If something bends or breaks it is not neccessarily such a defect, and all such defects need to be notified within the 90 days. Ideally such problems should be found before you begin to use the new product and if you do find something wrong get in touch straight away.
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This is not the case, and in the unlikely event that your local shop does not know how to deal with warranties they can contact our distributor direct and ask. A list of all distributors and contact information is on this site under ‘Distributors.’
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Yes you will require proof of purchase. The original sales reciept or invoice is considered proof or purchase for warranty purposes. Without this information we cannot be certain that you’re the original owner and this can void your warranty.
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In the unlikely event that a problem with your quality product occurs, you should in the first instance speak with the shop/mail order where you purchased the item. They should know how to deal with the situation, and if not have the means to find out. The returned item will then be sent to the distributor for your country with a returns number so that we can track the item. If you want a second opinion or help along the way, just get in touch with us. Our main concern is making sure that you the rider are fairly dealt with and that we take all possible steps to resolve the problem.
Please have the following information ready when you e-mail Salt with warranty concerns
- Your name
- Your address
- A contact number
- Exact product you have a problem with + photo of product and problem
- What the problem is
- Which shop you bought it from and when
- Have already discussed the problem with someone else? If not then please contact your local shop(where you bought it!) FIRST, if that has not worked out tell us more (e.g. which shop/distro)
- Be a little bit patient. We are doing our best to make sure your delay is minimal.
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Radio warrants the replacement of original components of products due to defects in material and/or workmanship according to the following conditions and limitations: Salt products are warrantied to the original purchaser for a period of 90 days. Labor and transportation charges are not included. This warranty is listed to the retail purchaser ONLY. Proof of purchase is required to validate protection under this limited warranty. Normal wear, accident, abuse, neglect, improper assembly, improper maintenance by other than an authorized dealer of parts or devices not consistent with the bike’s intended use, and is therefore not covered under this limited warranty. Bending consistent with abuse or punishment of any products is excluded in this warranty.
Claims must be made through an authorized dealer. For information regarding the nearest dealer, e-mail or call the distributor of your country but normaly this should be the dealer where you bought the stuff. If this isn’t possible, you can of course contact the distributor of your country, too.
This warranty is limited to replacing the defective part without charge and the company shall in no event be responsible for consequential or special damages. This warranty is expressly in lieu of any other warranties. Any implied warranty, including any warranty of merchantability of fitness, shall be limited in duration to the duration of the express warranty set forth herein. The return of the warranty registration form within 30 days of purchase is a condition precedent to coverage as provided herein. This warranty gives you specific legal rights and you may also have other rights, which vary from country to country.
Although warranty is limited, customer satisfaction comes first. If any problems occur, feel free to contact us and we will do our best to satisfy you. As soon as you notice a problem, take immediate action. Do not delay the situation, for it will only lessen your chances on getting the problem taken care of.
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We at Radio are commited to designing and making the best bmx products available to riders. We use the best materials and manufacturing available to create quality products that are designed for bmx, designed to be ridden. We appreciate your business and are commited to keeping our riders happy.
If you still can’t find any help to your request, please contact us directly through: info@radiobikes.com
Other Questions
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Maybe, but right now no. We’re also not able to offer any work experience places at the moment because the time that we’d like to put in simply isn’t there; we’re such a small company it’s unlikely to work or be of use to you. Please understand that even work experience can be a time intensive two way thing and we’re actually saying no for ‘your’ benifit.
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If we think you’re team material, we’ll find you. You can try to e-mail us with sponsorship inquiries, but we cannot guarantee a reply.
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All of our distributors will be happy to send you stickers and promo out when you get in touch. Some will send them for free, some request sending either a self-addressed envelope, or perhaps some kind of money order for more. Talk to those guys, they’re there for you. Visit