Order, Pricing, Availability
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That one's down to our distributors, not us. Every country has its own distributor, and they decide what to bring in based on what dealers and riders are asking for. So if there's a bike, frame or part you're set on, tell your dealer. The more people asking, the more likely it lands. We're not able to track stock at every shop worldwide (there are a lot of them), so your dealer or distributor is always your best first call.
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We'd love to, but prices shift from country to country, so anything we quote here would probably be wrong somewhere. Your local bike shop or an online retailer will have the real numbers. We don't sell direct from the factory, so pricing lives with them, not us.
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Check the product page, that's where you'll find the full colour range for each item. Whether your country actually has that colour in stock depends on what your local distributor ordered in, so your dealer is the one to ask if you want a straight answer. Custom colours aren't something we offer at the moment, sorry riders.
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We are not able to deal direct, but we have worked hard to establish good relationships with rider orientated distributors who can offer more dedicated support nearer to dealers and riders. If your country has a distributor, your dealer can order from them . Since we are based in Germany, we do not have a list of all dealers.
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Not direct, no, but for good reason. We've built proper relationships with distributors who genuinely care about riders and dealers, and they're set up to give you way better support than we could from a warehouse in Germany. If your country has a distributor, that's your route in. We're based in Germany and honestly don't hold a global list of every dealer, so start local.
Warranty & Repair
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A defect is something in the material or workmanship that our quality control should have caught before it left the factory. A bent or broken part isn't automatically a defect, that's a different conversation. If you do spot an issue, get in touch fast: claims need to be raised within 90 days, and ideally before you've even ridden the thing.
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Nope, that shouldn't happen. If your local shop isn't sure how to handle a warranty claim, they can (and should) contact our distributor directly. You'll find the full distributor list on our Distributors page.
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Yes, always. A receipt or invoice is what confirms you're the original owner, and without it we can't process a warranty claim. Worth keeping that email confirmation or paper receipt somewhere safe.
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Start with the shop or retailer you bought it from, they'll usually know exactly what to do. If not, they can find out. Your item gets sent to your country's distributor with a returns number so we can track it properly. Want a second opinion along the way? Just message us. We want you to feel properly looked after, not stuck in limbo.
When you email us about a warranty issue, it helps massively if you include:
1. Your name
2. Your address
3. A contact number
4. The exact product, plus a photo of the problem
5. What's actually wrong
6. Where and when you bought it
7. Whether you've already spoken to your local shop about it (please do this first if you haven't, it's usually the fastest fix)
And a bit of patience goes a long way, we're doing our best to keep things moving quickly. -
Radio covers original components against defects in material or workmanship for 90 days from purchase, for the original retail buyer only. Labour and transport costs aren't included. You'll need proof of purchase to make a claim.
This doesn't cover normal wear and tear, accidents, abuse, neglect, improper assembly or maintenance by anyone other than an authorised dealer, or use the product wasn't designed for. Bent parts from stunts, abuse or general punishment aren't covered either, sorry, that's just part of riding hard.
Claims go through an authorised dealer first. If you need help finding one, your country's distributor can point you in the right direction, but your original point of purchase is usually the quickest route.
This warranty covers replacing the defective part, free of charge. We're not liable for any other costs or damages beyond that. Registering your warranty within 30 days of purchase helps make sure you're covered. You may also have other legal rights depending on where you live.
We take this seriously. If something's gone wrong, don't sit on it, the sooner you flag it, the sooner we can sort it.
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We build the best BMX products we know how to make, using materials and manufacturing we actually trust, designed for riding, not just for looking good on a shelf. If none of the above has answered your question, drop us a line directly: info@radiobikes.com
Other Questions
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Not right now, but never say never. We're a small, tight team, so we're not currently able to offer work experience either. It's not personal, it's just that doing it properly takes more time than we've got spare at the moment, and we'd rather say no honestly than waste your time.
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Keep riding, keep putting yourself out there, and if you're the right fit, we'll notice. You're welcome to email us with a sponsorship enquiry, just know we can't promise a reply to everyone. We wish we could.
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Yes! Your local distributor is the one to ask, they're usually happy to sort you out. Some will send stuff for free, others might ask for a self-addressed envelope or a small contribution towards postage. Either way, they're there for you, so reach out.