Warranty
WARRANTY
In addition to the respective country-specific statutory warranty that applies for the consumer, Radio Bike Co. warranties the replacement of original Radio Bike Co. products due to defects in material and/or workmanship according to the following conditions:
Duration of the warranty
Frame: 3 years
Fork: 2 years
Parts, Paint, Decals: 1 year
This warranty is valid to the original purchaser only and not transferable to other persons! Proof of purchase is required to validate protection under this limited warranty.
This warranty does not cover:
1. Normal wear and tear (as with bicycles, riding will cause certain deterioration)
2. Improper assembly (ask your local bike shop for help if you are not a skilled mechanic)
3. Inappropriate follow-up maintenance (see 2.)
4. Installation of components, parts or accessories not originally intended for or compatible with the bicycle as sold
5. Damage or failure caused by accident, misuse, abuse or neglect
6. Labor charges for part replacement or changeover
Claims must be sent through an authorized dealer/distributor. This warranty is limited to replacing the defective part without charge and the company shall in no event be responsible for consequential or special damages and personal injury.
Note: If the Bombtrack Bicycle Company product is used in any competitive event, the user assumes the risk of any personal injuries, damage to or failure of Bombtrack Bicycle Company bikes and any other losses. This warranty is expressly in lieu of any other warranties. Any implied warranty, including any warranty of merchantability of fitness, shall be limited in duration to the duration of the express warranty set forth herein. This warranty gives you specific legal rights and you may also have other rights, which vary from country to country.
Crash Replacement:
In the unfortunate event of a crash or a similar product failure that is not caused by a defect in material and workmanship, rendering the part unsafe to ride, Bombtrack Bike Co. aims to help out its riders where it can and therefore, after an evaluation through the same claim procedure as above, can grant the following crash replacements on original Bombtrack frames and forks: Steel Frames and Forks: 15% on local MSRP incl. Tax. Alloy Frames and Forks: 15% on local MSRP incl. Tax. Carbon Frames and Forks: 15% on local MSRP incl. Tax.
These conditions are valid within the same duration as the warranty durations only.
Warranty Terms Seido
In addition to the respective country-specific statutory warranty that applies for the consumer, SEIDO Components (hereafter “Seido”) warranties the replacement of original Seido products due to defects in material and / or workmanship according to the conditions as stated below.
Duration of the warranty
Carbon forks: 2 years Steel forks: 2 years Wheelsets: 2 years All other parts are covered by a 1 year limited warranty period. This warranty is valid to the original purchaser only and not transferable to other persons! Proof of purchase is required to validate protection under this limited warranty. Coverage This warranty does not cover damages that occurred through crashes, modification, abuse of the products, improper assembly and maintenance or failed repair attempts, as well as corrosion and normal wear and tear. Furthermore not covered are the following component-specific defects:
Cranks: Damage to Pedal threads / damage to axle following bearing failure. Chainrings: Wear caused by chain. Bottom Brackets: Bearing wear or damage due to lubrication wash out, damaged seals or improper assembly. Bar Tape: Abrasion, crash damage, normal wear. Tires: Normal wear and tear and improper assembly, exceeded pressure limits, usage on unsuitable rims.
Pedals: Normal wear and abrasion of binding mechanism or retention pins, bearing wear.
Saddles: Normal wear and abrasion, crash damages.
Hubs / Cassette bodies: Bearing wear or damage due to lubrication wash out, biting from not fully tightened cassette lockrings.
Wheels: Runout due to wear and tear and impacts. Corrosion from tubeless sealant. Exceeding rated max. weight and pressures.
Claims must be sent through an authorized dealer/distributor. This warranty is limited to replacing the defective part without charge and the company shall in no event be responsible for consequential or special damages and personal injury.
Crash Replacement:
In the unfortunate event of a crash, or a similar product failure that is not caused by a defect in material and workmanship, rendering the part unsafe to ride, Seido aims to help out its riders where it can and therefore, after an evaluation through the same claim procedure as above, can grant the following crash replacements on original Bombtrack frames and forks: Aluminium Wheelsets: 20% on local MSRP incl. Tax. Carbon Wheelsets: 15% on local MSRP incl. Tax. Carbon Forks: 15% on local MSRP incl. Tax. Steel Forks: 15% on local MSRP incl. Tax. These conditions are valid within the same duration as the warranty durations only.
Warranty Terms – BMX Complete bikes
In addition to the respective country-specific statutory rights that apply for the consumer, Wethepeople and Radio Bikes warranties the replacement of original Wethepeople / Radio products due to defects in material and/or workmanship according to the following conditions: Duration of the warranty Frames, forks and Handlebars: 1 year Other complete bike components: 90 days This warranty is valid to the original purchaser only and not transferable to other persons! Proof of purchase is required to validate protection under this limited warranty. This does not affect your statutory rights. Conditions of coverage This warranty does not cover damages that occurred through crashes, modification, abuse of the products, improper assembly and maintenance or failed repair attempts, as well as corrosion and normal wear and tear. Frames, forks and handlebars must not have been altered, painted or sandblasted. Bending or denting of frames, forks or handlebars is excluded from this warranty. The user assumes the risk of any personal injuries, damage to or failure of Wethepeople / Radio Frames, Forks, Handlebars, Cranks, Stems or any other product manufactured under the Wethepeople / Radio name and any losses if the Wethepeople / Radio product is used in any competetive event.
Any bicycle that is purchased through mail order or over the internet must be assembled by an authorized Wethepeople / Radio bicycle dealer mechanic. Any product that is not assembled by an authorized Wethepeople/ Radio bicycle dealer shall make the warranty void.
Claims must be sent through an authorized dealer/distributor. This warranty is limited to replacing the defective part without charge and the company shall in no event be responsible for consequential or special damages and personal injury. Warranty Terms – BMX Aftermarket Components (WTP, Eclat, Radio, Salt, Salt Plus) In addition to the respective country-specific statutory rights that apply for the consumer, products manufactured by We Make Things under either of the above named brands are covered by a 90 day limited warranty against defects in material and/or workmanship according to the following conditions: Coverage This warranty does not cover damages that occurred through crashes, modification, abuse of the products, improper assembly and maintenance or failed repair attempts, as well as corrosion and normal wear and tear. Frames, forks and handlebars must not have been altered, painted or
sandblasted. Bending or denting of frames, forks or handlebars is excluded from this warranty. The user assumes the risk of any personal injuries, damage to or failure of Frames, Forks, Handlebars, Cranks, Stems or any other product manufactured under the aforementioned brand names and any losses if the product is used in any competitive event.
Claims must be sent through an authorized dealer/distributor. This warranty is limited to replacing the defective part without charge and the company shall in no event be responsible for consequential or special damages and personal injury.
Lifetime Guarantee – WTP & Eclat Aftermarket components
In addition to the standard limited warranty, Wethepeople and Eclat products are furthermore covered by our lifetime guarantee against defects in manufacturing or workmanship. Should such a defect show outside the limited warranty period or the duration of the statutory rights, it is our promise to the customer to provide a replacement. What is covered
Wethepeople aftermarket frame sets and forks only, starting from model year 2011:
– Any structural issues / faults arising from defects in the production materials and / or workmanship are guaranteed for the lifespan of the frame.
– Aesthetic / Paint Finish of said covered for 1 year only (not applicable for Raw or Translucent paint finishes).
Eclat Aftermarket Components:
– Aftermarket forks, starting from the model year 2011.
– Eclat AK pedals (spindles only)
– Aftermarket cranksets, starting from the model year 2011
– Any structural issues/faults arising from defects in the production materials and / or workmanship are guaranteed for the lifespan of the covered product
– Aesthetic / Paint Finish of said covered for 1 year only.
Conditions of coverage
You must be the original owner of the frame or component and be able to provide evidence (your original proof of purchase) to support this. As such this guarantee is not transferrable.
The frame or component must be unaltered structurally (see above) in any way.
You must address the matter with the retailer that you purchased the product from. Only they are legally contractually obliged to deal with any aftersales issue that you have with the product that they have sold you. They in turn will liaise with us to provide you with a final judgement on your claim. The ultimate decision to replace, repair or refuse your claim rests with WETHEPEOPLE / ECLAT and is not open to negotiation.
This guarantee can only be claimed once.
WETHEPEOPLE / ECLAT reserves the right to replace with other models and versions.
This offer is only valid on aftermarket frames and forks and Eclat aftermarket components specifically labeled as covered and does not cover frames and forks that come as part of a complete bike package. The retailer is liable in accordance with the purchase contract and the applicable statutory law for any lack of conformity which exists at the time when the risk passed to you.
Warranty handling procedure
Our warranty process follows the distribution the back up the way of the distribution chain through which the product in question has been sold as well. For consumer this means to claim with their dealer where they bought the product. For dealers and shops this claim is brought forward towards their distribution.
We Make Things handles claims brought towards us from the respective Distribution only and those can be sent to our warranty process internally from customers to shop, shop to distribution. Our goal is to respond to such claims within a 48hour period. For claims that prove as a valid warranty we seek towards a solution for the customer in cooperation with our distribution as fast as possible by either replacing, granting credit notes for a local replacments that’s in stock or other means of reimbursement as needed specific to the case. Note that if either shop or distribution have already taken steps into resolving the matter for the customer, which is a favorable process, the decision and reimbursement if eligible from We Make Things can vary.
For all other customer enquires please contact us via mail@radiobikes.com